SERVICE AGREEMENT TERMS

These comprehensive terms and conditions govern your use of CyberGuard Analytics cybersecurity services and establish the legal framework for our professional relationship. By engaging our services, you accept these terms in their entirety.

Our commitment to excellence includes maintaining clear, transparent agreements that protect both parties while ensuring the highest standards of cybersecurity service delivery throughout our professional engagement.

USER OBLIGATIONS FRAMEWORK

SERVICE UTILIZATION PROTOCOLS

Professional cybersecurity services require strict adherence to established protocols and procedures to ensure optimal security outcomes and legal compliance.

Authorized Usage

  • ▶ Services used exclusively for legitimate security purposes
  • ▶ Compliance with all applicable cybersecurity regulations
  • ▶ Proper authorization for all testing activities
  • ▶ Adherence to agreed testing scope limitations

Client Responsibilities

  • ▶ Accurate information provision for security assessments
  • ▶ Timely response to security recommendations
  • ▶ Secure handling of sensitive security reports
  • ▶ Implementation of critical security patches

SERVICE SCOPE BOUNDARIES

Professional cybersecurity services operate within defined parameters to ensure safety, legal compliance, and optimal resource allocation.

Included Services

  • ▶ Vulnerability assessment and penetration testing
  • ▶ Security infrastructure design and consulting
  • ▶ Incident response and digital forensics
  • ▶ Compliance assessment and reporting

Service Exclusions

  • ✖ Unauthorized system access or hacking
  • ✖ Malicious software development or distribution
  • ✖ Illegal surveillance or data extraction
  • ✖ Services violating ethical hacking standards

FINANCIAL AGREEMENT TERMS

Professional cybersecurity services require clear financial agreements to ensure sustainable, high-quality security analysis and consultation delivery.

Payment Structure

  • ▶ Initial consultation fee: €500-€1,500
  • ▶ Vulnerability assessments: €2,500-€15,000
  • ▶ Monthly retainer agreements available
  • ▶ Emergency response: €300/hour minimum

Payment Terms

  • ▶ 50% deposit required before project initiation
  • ▶ Net 30 payment terms for established clients
  • ▶ Late payment interest: 2% per month
  • ▶ Currency: Euro (EUR) for all transactions

INTELLECTUAL PROPERTY PROTOCOLS

Cybersecurity engagements involve sensitive intellectual property and confidential information requiring strict protection measures and clear ownership frameworks.

Our Intellectual Property

  • ▶ Security assessment methodologies and frameworks
  • ▶ Custom security tools and scripts
  • ▶ Threat intelligence databases and analysis
  • ▶ Security report templates and formats

Client Rights

  • ▶ Ownership of specific security assessment reports
  • ▶ Rights to implement recommended security measures
  • ▶ Usage rights for internal security improvements
  • ▶ Confidentiality protection for proprietary systems

LEGAL COMPLIANCE MATRIX

LIABILITY LIMITATIONS

Service Disclaimers

Cybersecurity services are provided on an "as-is" basis with no guarantees of complete security or immunity from cyber threats. Results may vary based on implementation and external factors.

Maximum Liability

Total liability for any claims arising from our services shall not exceed the total amount paid for the specific engagement, limited to direct damages only.

Consequential Damages

We shall not be liable for indirect, incidental, special, or consequential damages including lost profits, business interruption, or data loss.

DISPUTE RESOLUTION

Governing Law

These terms are governed by the laws of the Republic of Cyprus and European Union cybersecurity regulations and data protection directives.

Arbitration Process

Disputes shall be resolved through binding arbitration in Cyprus, conducted in English, with costs shared equally between parties unless otherwise determined.

Mediation Requirements

Prior to arbitration, parties agree to attempt resolution through professional mediation with a cybersecurity industry specialist.

TERMINATION CONDITIONS

MUTUAL AGREEMENT

Services may be terminated by mutual consent with 30 days written notice and completion of ongoing security assessments.

BREACH CONDITIONS

Immediate termination rights for material breaches including unauthorized use, payment defaults, or confidentiality violations.

POST-TERMINATION

Confidentiality obligations, data destruction requirements, and intellectual property rights survive termination indefinitely.

MODIFICATION AND UPDATES

Terms Updates

These terms may be updated to reflect changes in cybersecurity regulations, industry standards, or service offerings. Significant changes will be communicated with 60 days advance notice.

  • ▶ Regulatory compliance updates
  • ▶ Service enhancement modifications
  • ▶ Legal requirement adjustments

Client Acknowledgment

Continued use of services after modification notice constitutes acceptance of updated terms. Clients may terminate services if they disagree with modifications.

  • ▶ Written notification of changes
  • ▶ Grace period for service termination
  • ▶ Grandfathering of existing contracts